Frequently Asked Questions
Everything you need to know about your Potgang experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How can I track my order?
You can track your order by clicking the link provided in your shipping confirmation email or by logging into your account on our website and visiting the 'Order History' section.
Are your products covered by a warranty?
Yes, all Potgang products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out to our customer service team.